Feature Wiki
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Optimizations for supportforums
1 Requirements
ilias.de uses the ILIAS Forum to handle the community support but the ILIAS Forum lacks some features making it more usable for Support.
- Rating of answers as shown on http://stackoverflow.com/
- One can see the best solution first
- Setting a Thread to "[SOLVED]"
- One can see there is a solution in it or not
- Overview of all own Posts over all forums
- Often you remember to have allready given an answer sometime in the past. This would allow to find them more quickly
- Overview of unanswered Posts (only one post in a thread)
- Overview of the most active threads (most visits or/and most posts)
2 Status
- Scheduled for: Not scheduled yet (will be set by Jour Fixe)
- Funding: Required / Partly funded by / Funded by ... (please indicate if you have funding for feature)
- Maintainer: (will be set by Jour Fixe)
- Implementation of the feature is done by (company, developer)
- Contract settled: (fill in "Yes" if a contract is already settled, otherwise "No" )
- Tested by / status: (name, e-mail), (status information set after implementation)
3 Additional Information
Contact the following persons if you want to know more about this feature, its implementation or funding:
- Information about concept: Pascal Schmitt, pascal.schmitt@phzh.ch
- Information about funding: (name, e-mail)
- Information about implementation: (name, e-mail)
4 Discussion
Jansen, Michael [mjansen] 16 Jun 2015: As the responsible code maintainer I appreciate most of these ideas.
4.1 Rating
![](./data/docu/mobs/mm_44633/Screenshot_from_2015-06-16_09_49_08.png?il_wac_token=0cb01c3c138a768fb07319d20673f0cde5d6cc7f&il_wac_ttl=5&il_wac_ts=1725755791)
Jansen, Michael [mjansen] 16 Jun 2015: To enable a Stackoverflow-like rating the rating service of ILIAS has to be enanced. Maybe Leifos as the code maintainer for the rating service should be involved.
4.2 Setting a Thread to "[SOLVED]"
Jansen, Michael [mjansen] 16 Jun 2015: If this request is only about a new flag (incl. import/export) and its presentation, only little effort is required.
4.3 Overview of all own Posts over all forums
Jansen, Michael [mjansen] 16 Jun 2015
- Where should this overview be located?
- How should the postings be presented? Is a simple ilTableGUI user interface sufficient?
- Should the postings be linked to the respective forums?
4.4 Overview of unanswered Posts (only one post in a thread)
Jansen, Michael [mjansen] 16 Jun 2015
- Where should this overview be located?
- How should the postings be presented? Is a simple ilTableGUI user interface sufficient?
- Should the postings be linked to the respective forums?
4.5 Overview of the most active threads (most visits or/and most posts)
Jansen, Michael [mjansen] 16 Jun 2015
- Where should this overview be located?
- How should the postings be presented? Is a simple ilTableGUI user interface sufficient?
- Should the postings be linked to the respective forums?
5 Implementation
...
Last edited: 16. Jun 2015, 10:10, Jansen, Michael [mjansen]